ABUS UK Commercial Terms

(In addition to our standard Terms & Conditions of Sale)

1. PLACING AN ORDER WITH US

To ensure that your order is handled correctly we require you to send your order to us in writing via e-mail to orders@abus-uk.com.

We are unable to accept verbal orders unless these are followed by a written order – at which point we can process your order.

2. MINIMUM ORDER VALUE AND CARRIAGE CHARGES

If your order value is below £50.00 net there will a minimum order charge of £10.00 and a carriage charge of £15.00 per order.

If your order value is above £50.00 net there will be a carriage charge of £15.00 per order.
Orders above £150.00 net are Carriage Paid to your agreed business location.

3. ADDING ITEMS TO YOUR ORDER

You can usually add items to your existing order as long as we receive your additions the day before your order is scheduled to ship from us. This may not be possible for orders that are to be drop shipped or if the order is for Made-To-Order items.

We recommend that you contact the Customer Service team in advance to check if it would be possible to add items to your existing order.

We will still require you to send us your amended order in writing to us before we can complete your order.

4. CHANGING OR CANCELING YOUR ORDER

We are unable to accept any changes or cancellation of your order if this involves items that are being assembled or produced for you. This includes cut keys, any master keyed door cylinders and padlocks, keyed alike (KA) door cylinders or padlocks or any other Made-To-Order (MTO) items.

5. ENQUIRING ABOUT YOUR ORDER

The Customer Service team is here to help you if you wish to enquire about any of the following:

• Availability of products
• List prices
• Despatch dates
• Special delivery arrangements
• Outstanding items and orders

If you wish to call them you can contact them by telephone 0117 204 7000 (option 1) or via e-mail sales@abus-uk.com.

Please note that all delivery dates quoted by the Customer Service team based on stock availability (subject to remaining unsold) and if required expected delivery to us from our factories.

All pricing queries need to be notified in writing to the Customer Service team as soon as possible after receiving your Sales Order (SO) confirmation but within seven (7) days from date of invoice.

6. DELIVERY OF YOUR ORDER

Your order confirmation will have a planned shipment date which is when your order is scheduled to be despatched from us.

These dates may be subject to change from time to time without advance notice.
For most standard products we aim to ship your order within 3 to 5 working days from receipt of your order.

Made-To-Order (MTO) items will be acknowledged with a specified scheduled shipment date for that order/item.

Express Delivery (EDO) is subject to the order being received before 1.00pm for same day shipment and stock availability.

Express Delivery orders will be shipped using next working day guaranteed delivery. There will be an EDO charge of £25.00 for
these orders.

7. DELIVERY DISCREPANCIES

If you have experienced a delivery discrepancy such as shortages or damages you need to contact the Customer Service team in writing as soon as possible but no later than 3 working days of goods being delivered.

Requests for Proof of Delivery needs to be requested in writing within 14 days from date of invoice.

We will not accept any Contra Charges (Costs, Fines, Penalties) in relation to orders that have been delayed beyond the planned
shipment date.

8. RETURNING YOUR ORDER – INCORRECT OR FAULTY ITEMS

You will need to talk to the Customer Service team, and they will be able to immediately deal with your enquiry. Make sure you
have the invoice number or sales order number at hand for them to be able to deal with your request.

You can only return goods to us that have been delivered incorrectly, have been damaged in transit to you or if you are making a claim under our warranty terms. We do not accept returns for any other reasons.

We are unable to accept any returns unless you have obtained a Return Order (RO) number from us. Any returns we receive without a RO number will not be processed and goods will be disposed of after fourteen (14) days.

If it is agreed that the product should be returned you will be sent a Return Order (RO) confirmation detailing what items are to be returned to us and for what reason. You will need to mark your return with our RO number and attach the RO document with the
return shipment to us.

For large quantities of product our carrier will uplift and for smaller quantities we will provide a postage paid label.

If appropriate, chargeable replacements may be organised for you and payment for replacements should be made as per our normal Terms & Conditions of Sale.

If you are making the return under our warranty terms we will as soon as we have received the items back investigate the claim.

When making a warranty claim and the product is being returned as a ‘faulty product’ the full fault must be stated i.e. on the warranty claim. Where possible we will endeavour to repair the faulty items. Once repaired, these will be returned to you. Please be aware there may be a charge incurred for this investigation process.

When the investigation has been completed and we if have found no fault with the product or that the item may have become faulty due to incorrect specification, misuse, abuse or incorrect installation we will contact you to arrange the return of these items to you.

If we have found with the returned products are faulty under our warranty terms we will endeavour to either issue a credit note against your account for the relevant value within 20 working days or supply free of charge replacements.

9. PAYING YOUR INVOICE

Account holders should use the following details when making a payment

BACS
Bank Name: Royal Bank of Scotland
Bank Address: Brunswick Gate, 23 Brunswick Place, SO15 2AQ, Southampton, England
Sort Code: 16-19-15
Account number: 10103556
Account Name: ABUS (UK) Ltd.

Cheque (subject to agreement)
Account holders only should make cheques payable to ABUS (UK) Ltd

We do not accept Cash or Credit / Debit card payments.

If you have any queries about an invoice received or making payments please contact us via telephone 0117 204 7000 (option 2) or via e-mail accounts@abus-uk.com.